My wife and I travel 3-4 times a year, and have done so for at least 10 years, and I can honestly say this was by far the worst "limo"... read more experience we've ever had. When we got to the airport, unlike all other vendors, they do not have their own booth. They share a booth with another local company, which is fine, but the other company had taken their cardboard sign down at Counter 15 and put up his own sign. Upon arrival, after speaking to 3 other people to find out that this was the case, another guy said the Punta Cana Limo Transfer rep is on a quick break and will be right back. 15 minutes or so later the rep shows up, no apologies, greetings or anything, asks for our name and takes roughly 5 minutes finding our names in the 40 sheets or so of paper he's carrying around. After finding our name, he takes us out of the airport (in the 95 degree heat) and hands us and 4 more groups of people to another rep, who starts the name-asking process again, which takes another 10 minutes. We're then told that the private cars will be here "shortly". After another 15 minutes of standing in the heat, I ask her again, for the third time, and she finally waves down a car labeled "Agape Transport" to take us to the hotel. It ultimately took over 40 minutes of standing around at the airport before the car came, whereas we could have taken a cab for$45, or a private car booked at the airport for only $15 more and been on our way within 5 minutes.
The person we were in contact with, Alexis Marte, only responds to emails selectively, when its to his benefit or choosing. He had given us 2 phone numbers, and another 2 phone numbers on the "Welcome" email, all of which are either disconnected or turned off. On our return trip we emailed Alexis and asked if we can depart a few minutes eariler than our planned time, knowing that they're incompetent and will likely be late. He replied instantly saying "yes that's fine, we'll be there etc." As expected even on the return trip to the airport the driver was 20 minutes late. Literally the worst experience we've ever had. Lesson learned, either use the hotel limo service ($50 more) or book one at the airport. I'd bet with a bit of negotiations you can even get them down to the same price. I'm frankly confused as to how these guys have such high ratings, but our experience was horrible....
Awesome pick and return to Punta Cana airport.. on time, good conversations, safe. Highly recommend!! 
So glad we did a private transfer. One Major complaint I had here was knowing where to meet to get your vehicle. As well as how long we had to... read more wait to get a vehicle. If not for me asking I would not have known counter N15. As the bell hop who swooped up our luggage did not know where to go for Punta Cana limo. 
Brenda C
